Flight Safety
Hot air ballooning is an incredibly safe activity. Unlike other types of aircraft (helicopter, plane, gliders), hot air balloons have significantly less mechanical components, therefore, involve a minimum level of risk from its equipment. Furthermore, hot air ballooning is strictly regulated in Turkey by the Civil Aviation Authority.
Some Cappadocia-specific features make hot air ballooning even safer. Ever wonder why Cappadocia has become the hub of hot air balloons? The answer lies in the ideal geographical features of Cappadocia for ballooning. It offers the most suitable weather conditions (light winds, dry, blue skies) and topographic characteristics (large plains over valleys for safe landing) for ballooning in the world, permitting to fly approximately 220 days over a year.
Even though there is no legal restriction on pregnant women to fly with a balloon, we are unable to carry women passengers who past the 6th week of their pregnancy due to our commitment to safety. In case of an emergency landing, all passengers must adopt the landing position which requires them to bend their knees fully. Based on our observations, pregnant women with a large baby bump struggle to take the landing position since it puts pressure on the abdominal region. Due to their inability to properly adopt the landing position, we pursue this policy to avoid potential risks.
My Booking
You can change your pickup location prior to your scheduled flight by emailing to [email protected]. Please note that the new address should be located in the towns of Cappadocia (Urgup, Goreme, Uchisar, Ortahisar, Mustafapasa, Avanos, Cavusin, Ibrahimpasa, Derinkuyu, Kaymakli and Ozkonak, Nevsehir).
Don’t worry if you’ve not booked your hotel yet when booking your balloon ride, you can pass them onto us through email to [email protected] when you are ready.
You might be charged reissue fee if the date you wish to reschedule your original flight is in peak season. Please note that booking changes are subject to seat availability.
Locations eligible for complimentary pick up & drop off services are Goreme, Uchisar, Urgup, Nevsehir, Mustafapasa, Ortahisar, Avanos, Cavusin, Ulaslı. Pick up and drop off service to any other hotel located outside of the previously specified towns are subject to additional charges.
Cancellation & Refund Policy
In the event of cancellation due to unsafe weather conditions, we will provide a full refund for your cancelled flight. Alternatively, depending on the seat availability of the next day, we might be able to reschedule your cancelled flight. In the off-season, we mostly can offer an alternative flight for our unlucky customers while in the peak season, we’re less likely to be able to reschedule cancelled flights.
Differing fees may apply depending on the reservation and cancellation period. In the event of voluntary cancellation within 2 days to the departure time, you will be charged at 100% of the cancelled reservation value. To be eligible for a full refund, you must have sent your cancellation request with the details of your booking to [email protected] at least 7 days before the departure time.
The table below shows the refund fees for different cancellation periods.
Time Period | Cancellation Charges |
Within 48 hours to departure time | 100% of total payment |
Within 72 hours to 48 hours to departure time | 25% of total payment |
3 days to 7 days prior to departure time | €30 per person cancellation fee |
7 days or more prior to departure time | No Charges |
In Turkey, Turkish civil aviation laws require hot air balloon companies to provide insurance for their passengers. We work with trusted operators where their fleet is insured by Turkey’s largest insurance company, Eureko (Achmea). This insurance protection offers comprehensive coverage for the entire foot, valued at €30,000 per passenger.
Age, Weight and Other Limits on Hot Air Balloons
Children under 4 years of age are not allowed to participate in hot-air-balloon flights. Children under 16 years of age must be accompanied by a responsible adult. You must be at least 1.3m tall and able to adopt the landing position when needed.
Even though there is no legal restriction on pregnant women to fly with a balloon, we are unable to carry women passengers who past the 6th week of their pregnancy due to our commitment to safety. In case of an emergency landing, all passengers must adopt the landing position which requires them to bend their knees fully. Based on our observations, pregnant women with a large baby bump struggle to take the landing position since it puts pressure on the abdominal region. Due to their inability to properly adopt the landing position, we pursue this policy to avoid potential risks.
*If your question is not answered on here, please contact us by email at [email protected] and we’ll be happy to help.